Guest Services Manager
On-siteDetroit, Michigan, United States
Job Summary
Conduct daily floor-based support for guests and staff while serving as a leadership presence during operational hours. Forecast and adjust weekly schedules, assist with timecard corrections, and support the interview, onboarding, and training of new museum personnel. Oversee front-of-house and retail inventory, including regular counts and supply ordering, while monitoring maintenance levels. Model high standards of guest experience and enforce museum policies, acting as delegated authority for the General Manager during their absence. Assist in executing field trips, special events, and influencer visits alongside Marketing and Sales teams.
Required Qualifications
- Bachelor's Degree preferred or equivalent experience
- Minimum 5 years of working experience in the same or similar job with the same or similar key responsibilities
- Proven experience in a leadership role within the entertainment industry
- Strong financial management skills with experience in budgeting and P&L responsibility
- Ability to produce accurate results, analyze workflow, and set priorities to meet deadlines with minimal supervision
- Exceptional communication and interpersonal skills
- Demonstrated ability to lead and inspire a diverse team
- Knowledge of current best practices within the entertainment environment
- Understanding of marketing, sales, and visitor engagement strategies
- Self-starter who is organized, detail-oriented, adaptable, responsive, and self-motivated
- Advanced proficiency in Microsoft Word programs (Word, Excel, PowerPoint)
- Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment
- Must be able to ascend/descend flights of stairs
- Must be able to bend, stoop, kneel, crawl, crouch, and squat
- Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, and sexes
- Must be able to lift 25 lbs
- Must be able to work both indoors and outdoors
- Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations
- Schedule requires weekend and holiday work
- Willingness to perform the most effective role
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