Guest Services Manager
On-siteNew Orleans, Louisiana, United States
Job Summary
Manage guest satisfaction by ensuring service standards are met, responding to guest needs and concerns in a timely manner, and implementing creative service programs to exceed expectations. Train and model appropriate guest service standards while holding staff accountable for anticipating needs. Evaluate staff performance, take corrective action, and assist with interviewing, hiring, coaching, and development of all team members. Analyze quality issues, identify training needs, and contribute customer service information to strategic plans to drive continuous improvement. Attend daily, weekly, and monthly department meetings to ensure proper communication and planning. Work nights, weekends, and holidays as needed.
Required Qualifications
- Must successfully pass a criminal background check
- High School Diploma or Equivalent
- Ability to communicate and be able to problem-solve with team members and guests
- Must be able to manage multiple priorities in a fast-paced environment
- Demonstrates clear written and verbal communication skills
- Excellent interpersonal and customer service skills
- Self-motivated and able to motivate others
- Ability to perform multiple tasks and meet deadlines
- Goal orientated, team player
- Easily adapts to change
- Must have high attention to detail and leadership ability
- Must have excellent organization skills, a high degree of creativity to facilitate efficient problem-solving
- Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines
- Able to work nights, weekends, and holidays as needed
Desired Qualifications
- College Degree preferred
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