Guest Services Manager

Direct operations at the front desk, supervise front office personnel, and ensure customer service meets high guest satisfaction standards. Hire, train, and manage staff while handling day-to-day billing, guest inquiries, and complaints using a listen-first approach. Compile occupancy reports, manage the front desk budget, and order office supplies. Enforce hotel policies, maintain professional appearance standards, and safeguard company assets. Requires flexibility for weekend work and on-call rotation. Bachelor's degree in business administration or hospitality management preferred with at least two years of front desk experience.