Guest Services Manager | Full-Time | Regions Arena
$55,000–$65,000 year
On-siteMobile, Alabama, United States
Job Summary
Take ownership of assigned events at Regions Arena, including scheduling staff, briefing stakeholders, and liaising with security vendors to ensure professional operations. Manage part-time staff through various platforms, lead guest experience initiatives, and coordinate check-ins, call-offs, and post-event meetings. Respond to daily staff and guest inquiries, oversee incident reports, and serve as Manager on Duty with full autonomy. Prepare bi-weekly payroll for event staff and ensure all laws, codes, and emergency procedures are followed. Assist with large-scale events, VIP receptions, and special activities while maintaining effective relationships with clients, partners, and all stakeholders.
Required Qualifications
- Associate degree preferred or related experience and/or training, or an equivalent combination of education and experience
- 3-5 years of related customer service experience
- Demonstrate knowledge of principles and techniques of planning, implementing, and supervising event staff
- Strong interpersonal and communication skills
- Excellent organizational skills and attention to detail
- Ability to work independently and as part of a team, exercising judgment and initiative
- Proficiency in Microsoft Office
- Handle conflicts, make common-sense decisions, and exercise proper action during high-tension and stressful situations
- Organize and prioritize work to meet deadlines
- Work effectively under pressure and/or a stringent schedule and produce accurate results
- Remain flexible and adjust to situations as they occur
- Ability to follow detailed instructions and communicate effectively with others
- Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in employment
- Must be able to multi-task
Desired Qualifications
- Associate degree preferred
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