Guest Services Manager

Formulate and administer Guest Services policies, procedures, and manuals while supervising Guest Relations staff. Conduct daily courtesy calls to review repeat guest satisfaction and facilitate amenity requests for inconvenienced guests. Monitor guest history profiles to ensure accurate information for personalized service across all departments. Promote inter-hotel sales, banquet events, and Food & Beverage outlets while optimizing room sales at the highest possible rate. Handle guest comments, suggestions, and complaints for management attention. Adhere to established policies, dress codes, and hygiene guidelines.