Guest Services Manager
On-siteMalay, Calabarzon, Republic of the Philippines or Malay, Western Visayas, Republic of the Philippines
Job Summary
Oversee front office operations by ensuring seamless check-in/check-out processes, managing reservations, cashiering, and concierge services while maintaining compliance with hotel policies. Lead and train front office staff to uphold service excellence, address guest inquiries, and resolve complaints through effective service recovery to enhance guest loyalty. Collaborate with sales and reservations teams to optimize room occupancy and implement upselling strategies for revenue growth. This role requires a Bachelor's degree in Hospitality Management, 3-5 years of front office experience, and proficiency in Opera PMS. The position involves flexible schedules including weekends and holidays, with a requirement to work on Boracay Island.
Required Qualifications
- Bachelors degree in Hospitality Management or a related field
- Minimum of 3-5 years of front office or guest services experience
- at least 2 years in a managerial or supervisory role
- Strong leadership and interpersonal skills
- ability to handle guest concerns professionally
- Excellent communication skills in English (verbal and written)
- Ability to work flexible schedules, including weekends and holidays, in a fast-paced environment
- Willingness to work in Boracay Island
Desired Qualifications
- proficiency in other languages
- Knowledge of hotel property management systems (PMS) such as Opera
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