Guest Services Manager

Oversee valet parking operations for Evolution Parking & Guest Services, maintaining Forbes guest service standards, driving guest satisfaction, and managing client relationships. Lead and develop the ramp team, manage staffing, scheduling, payroll, and budget, ensure safety and compliance, and identify opportunities to maximize revenue for the client and Evolution. Responsibilities include supervising ramp operations, coordinating with supervisors, tracking performance metrics, onboarding new team members, and partnering with HR to handle claims and incidents, while upholding exceptional customer service and operational excellence.