Guest Services Manager
On-site · Louisville, Kentucky, United States
Louisville, Kentucky, United StatesOn-siteFull TimeMid LevelBachelors DegreeLarge
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Large
Job Summary
The Guest Services Manager at Churchill Downs Racetrack plays a key role in ensuring exceptional guest experiences while also leading the Guest Services team. This position includes managing high-volume inbound guest inquiries, troubleshooting issues, and supporting staff through training and performance assessments.
Required Qualifications
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Experience with Salesforce
- Ability to work flexible hours including weekends and holidays
Desired Qualifications
- Experience in a high-volume Contact Center environment
- Strong written communication skills
- Ability to manage multiple projects concurrently
- Proficiency with various software tools, including Microsoft Office and CRM platforms like Salesforce
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