Guest Services Manager
On-siteSingapore, Singapore
Job Summary
Oversee daily Front Office operations, managing the guest journey from pre-arrival to post-departure and ensuring seamless processes across the lobby. Handle all guest-related situations, problem resolution, and incident management while representing the hotel in senior management's absence. Monitor daily bookings, prepare assigned rooms for check-in, and drive the ALL Loyalty Programme for new registrations. Coordinate with Front Office, F&B, and Housekeeping teams to maintain service standards aligned with Accor Hotels Values, train colleagues, and ensure security of guest information. Requires a Diploma in hospitality, minimum 3 years' experience including 1 year managerial, strong Opera and POS skills, and fluency in English plus a second language. Full-time role based in Singapore.
Required Qualifications
- Diploma from preferably hospitality or related field
- Minimum 3 years' relevant experience with at least 1 year at a managerial level
- Excellent communication and written skills in English and ability to communicate in a second language
- Has knowledge of Opera (PMS) and POS
- Possess strong interpersonal skills
- Possess good computer and property management system skills
Desired Qualifications
- Focus on service with an eye for detail and an approachable attitude
- Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment
- Prioritise and organize work assignments and delegates work effectively
- Self-motivated and show good initiative in a dynamic environment
- Embrace and responds to change effectively
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