Guest Services Liaison
On-site · Phoenix, Arizona, United States
Job Summary
Guest Services Liaison at University Medical Center Phoenix provides concierge-level hospitality to patients and visitors, greeting guests, guiding them through the facility, coordinating transportation and special accommodations, handling visitor authorizations, offering wayfinding, and serving as a liaison between guests and care teams. The role emphasizes exceptional customer service, clear communication, independence, and the ability to resolve requests to ensure a positive patient experience in an administrative services setting within a hospital environment.
Required Qualifications
- High school diploma/GED or equivalent
- Excellent oral communication and listening skills
- Ability to handle ongoing face-to-face contact with patients, guests and staff
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