Guest Services Leader

Shift Leaders supervise employees and store operations, delivering strong customer service and maintaining a customer-focused culture. The role requires hands-on assistance to managers, familiarity with store operations, and the ability to work flexible schedules including nights, days, weekends, and holidays. The position emphasizes customer service excellence, teamwork across levels, and comfort with using calculators and computers. The company offers benefits such as weekly pay, health and life insurance options, tuition reimbursement, extensive training, and an AI-based screening process. This is a mid-level, permanent full-time role at Pilot Company in Lancaster, Ontario, with on-site work.