Guest Services Leader
$31,096–$46,218 year
On-siteFranklin, Kentucky, United States
Job Summary
Supervise employees and manage general store operations while responding to customer needs with excellent service skills. Maintain facility standards by assisting managers with tasks to keep locations running smoothly and ensuring quality control. Utilize proficiency with calculators, computers, and other equipment to support daily retail and fueling functions. Work as part of a team interacting with hourly staff, customers, vendors, and corporate representatives across flexible schedules including nights, days, weekends, and holidays. This role supports Pilot Company's mission of fueling people and keeping North America moving through our extensive network of travel centers.
Required Qualifications
- Previous experience or working knowledge of retail operations
- Incredible customer service skills & the ability to help maintain a customer focused culture
- Must be proficient with a calculator, computer, and other equipment
- Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
- Must be able to work a flexible schedule of nights, days, weekends, and holidays
- Background check is required
Desired Qualifications
- Excellent customer service skills to respond to the needs of customers
- Self-motivated
- Knowledgeable of store operations and PFJ's commitment to quality and customer service
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