Guest Services Leader
$44,533–$65,312 year
On-siteLodi, California, United States
Job Summary
Supervise employees and manage general store operations while responding to customer needs. Maintain facility standards by assisting with tasks required to keep locations running smoothly. Apply excellent customer service skills to support a customer-focused culture and interact with hourly team members, customers, vendors, and corporate representatives. Utilize proficiency with calculators, computers, and other equipment to execute daily duties. Work a flexible schedule covering nights, days, weekends, and holidays. This role supports Pilot Company's network of travel centers and fueling locations across North America.
Required Qualifications
- Previous experience or working knowledge of retail operations
- Incredible customer service skills & the ability to help maintain a customer focused culture
- Must be proficient with a calculator, computer, and other equipment
- Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
- Must be able to work a flexible schedule of nights, days, weekends, and holidays
- Background check is required
Desired Qualifications
- The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers
- This candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly
- This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service
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