Guest Services Experience Agent
On-siteCape Neddick, Maine, United States
Job Summary
Answer incoming calls and emails in a warm, professional manner while coordinating guest itineraries for dining, spa, transportation, and activity reservations. Upsell special occasion packages and maintain accurate guest profiles, notes, and communication logs across internal systems. Engage with VIP and high-spend travelers to build personalized itineraries and thoughtfully curated activities that reflect their preferences. Manage multiple requests simultaneously with strong organization skills and attention to detail while supporting clear communication with internal departments. This role is available full-time year-round or part-time seasonal positions within the Guest Experience Team.
Required Qualifications
- Ability to manage multiple requests simultaneously
- Strong organization skills and attention to detail
- Service Oriented. A person who loves to serve others by creating experiences that go beyond the expected
- Excellent communicator. Providing amazing experiences requires the ability to communicate fluently in English, both verbally and through legible writing
- Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it's lots of fun!
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