Guest Services Coordinator
$49,920–$56,160 year
On-siteWhistler, British Columbia, Canada
Job Summary
Serve as the primary point of contact for guests across phone, email, and messaging platforms, converting inquiries into bookings and guiding them to tailored property recommendations. Confirm reservations, process payments, and manage changes while coordinating pre-arrival planning for dining, activities, and local experiences. Arrange concierge services including equipment rentals, lift tickets, and specialty requests, then promptly resolve in-resort guest feedback and service issues by coordinating with Housekeeping and Maintenance. Maintain accurate guest profiles and communication logs in the property management system while representing Whistler Platinum as a luxury brand ambassador.
Required Qualifications
- Prior experience in hospitality, guest services, or reservations
- At least one year of local Whistler knowledge
- Excellent communicator who's equally sharp in writing and in person
- Sales-minded and comfortable with consultative upselling
- Tech-savvy with experience in reservation or property management systems
- Calm and solutions-focused when the pressure is on
- Highly organized with strong attention to detail across multiple moving parts
- Adaptable and genuinely excited to work across two different functions
- Hospitality: 1 year
- Driving Licence
- Whistler, BC
Desired Qualifications
- French not required
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