Guest Services Coordinator - 64175083373
$14,400–$18,000 year
RemotePhilippines or South Africa
Job Summary
Manage inbound guest inquiries via phone, email, and SMS as the primary contact point, responding with accuracy and a warm, professional tone. Step in for on-site Guest Service Managers during their days off to ensure uninterrupted service coverage. Triage and coordinate action items for maintenance issues and check-in support by collaborating with internal teams and local vendors using Streamline and Breezeway systems. Accurately log all guest interactions, issues, and resolutions for consistency and tracking while keeping guests informed throughout the process. Work Thursday through Monday from 9:00am to 6:00pm EST with Tuesday and Wednesday off, earning $1,200–$1,500 USD/month.
Required Qualifications
- Excellent English Communication Skills (neutral accent)
- Bachelor's Degree (ideally)
- 2+ years of related experience
- 2+ years in customer service, hospitality, or guest relations
- Experience in vacation rentals, property management, or the hotel industry
- Exceptional verbal and written English communication
- Calm and composed under pressure; able to multitask and prioritize in fast-paced environments
- Problem-solving mindset with a focus on guest satisfaction
- Technologically savvy—comfortable using customer service platforms, property management systems, and team communication tools
Desired Qualifications
- Experience with Streamline PMS, Breezeway, and OTA's (Airbnb, VRBO)
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