Guest Services Attendant
On-siteTuncurry, New South Wales, Australia
Job Summary
Welcome guests on arrival, manage check-ins and check-outs including bookings and payments, and answer enquiries about the park, local area, and facilities. Assist with phone and email reservations, handle general reception duties, and provide information on park rules, safety, and amenities. Help guests with issues by finding solutions quickly and calmly while supporting day-to-day tasks such as filing, data entry, and cash handling. Collaborate closely with housekeeping, maintenance, and activities departments to ensure a smooth guest experience. This role requires working a mix of weekdays, weekends, school holidays, and public holidays.
Required Qualifications
- Can work a mix of weekdays, weekends, school holidays and public holidays
- Stays calm, polite and professional – even when things get busy
- Is organised, reliable and has good attention to detail
- Is confident using computers and picking up new systems
- Loves interacting with people and delivering great customer service
Desired Qualifications
- Experience in customer service, reception, tourism, hospitality or similar
- Cash handling and/or booking system experience (front office systems highly regarded)
- Good local knowledge of the Forster–Tuncurry area, or willingness to learn
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