Guest Services Asst. Manager
On-site · Farmington, Utah, United States
Job Summary
Assistant Guest Services Manager to direct, supervise, and coordinate guest services operations at Lagoon's Guest Service Office and Strollers 'N Stuff; oversee guest relations, Lost and Found, stroller, wheelchair, and wagon rental programs; supervise staff; participate in recruiting, onboarding, training; ensure guest information, service recovery, safety; collaborate with departments; manage reports and metrics; serve as Manager on Duty during peak periods and special events; support Park operations and guest satisfaction initiatives in a fast-paced amusement-park environment.
Required Qualifications
- Must be at least 18 years of age.
- Previous supervisory or management experience required.
- Previous experience in guest services, hospitality, tourism, attractions, entertainment, retail, or a related customer service environment preferred.
- Strong leadership, employee development, coaching, and team-building skills.
- Excellent verbal and written communication skills.
- Ability to effectively handle difficult situations, resolve conflicts, and exercise sound judgment in guest service situations.
- Strong organizational, planning, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Ability to maintain confidentiality and appropriately handle sensitive guest and employee information.
- Strong computer skills including Microsoft Office and other business software applications.
- Experience handling cash transactions, balancing funds, maintaining records, and overseeing point-of-sale operations preferred.
- Knowledge of guest service principles, service recovery practices, and amusement park operations preferred.
- Ability to work collaboratively with leaders and team members across multiple departments.
- Ability to obtain and maintain any required Company certifications or training.
- Must possess a valid driver's license or be able to obtain one.
- Ability to work a flexible schedule including days, evenings, weekends, holidays, and extended shifts as operational needs require.
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