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ZMC HotelsPosted 1 month ago

Guest Services Associate

$31,200–$31,200 year

On-siteDuluth, Minnesota, United States

Part TimeEntry LevelLarge

Job Summary

Ensure guests are treated efficiently and courteously while addressing all concerns and completing follow-ups. Assist in daily room inventory maintenance to optimize revenue and maintain high guest expectations. Maintain a clean environment both front of house and back of house. Check in guests during peak hours and answer questions to ensure an enjoyable stay. Work 8-hour shifts ranging from 7am-3pm to 3pm-11pm in a team environment. This role offers opportunities for advancement and utilizes your people skills to uphold hospitality standards.

Required Qualifications

  • Highly organized.
  • Thorough knowledge of guest service and satisfaction.
  • Good communication skills, both verbal and written.
  • Basic computational ability.
  • Basic computer skills.

Desired Qualifications

  • Team leader experience
  • People kind of person

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