Guest Services Associate

Provide superior customer service in person and over the telephone to patients and visitors at the University of Kansas main Hospital Information Desk. Maintain accurate in-house phone numbers, maps, and department locations while locating physicians and services as needed. Escort patients in wheelchairs, assist with outside transportation, and monitor facility conditions. Track inventory of supplies, maintain an orderly desk, and attend mandatory staff meetings. Works collaboratively with volunteers and other health system employees, providing relief at the Valet Receptionist or Heart Hospital Information Desk as required.