Guest Services Associate
$34,320–$37,274 year
On-siteClifton Park, New York, United States
Clifton Park, New York, United StatesOn-site$34,320–$37,274 yearEntry LevelMedium
Entry LevelMedium
Job Summary
Answer guest inquiries and direct calls promptly, providing store information and resolving returns or gift card issues. Manage daily prioritization of special orders, deliveries, and HL2GO processes while executing accurate POS functions and drawer counts. Serve as the store's primary point of contact for SOPs, alerting supervisors to guest or staff concerns and assisting with opening/closing tasks. Create display boxes for charity auctions and maintain guest service supplies. Navigate the store to assist guests with locations and stay current on events and product demos.
Required Qualifications
- Full-Time & Part-Time / Required availability: open, weekend, holiday availability
- Ensures all calls to the store and in-person guest interactions are answered in a friendly, professional and timely manner
- Remains diligent about reading Guest Service emails promptly
- Provides immediate assistance to the Front End regarding Guest returns, issues gift cards
- Prioritizes tasks for the day such as special orders, deliveries, call backs, and HL2GO
- Remains a point of contact for any store Standard Operating Procedures (SOPs)
- Communicates often with the rest of Guest Service and with the Front End Supervisors
- Creates display and on-demand gift boxes for Guests as well as charity auctions
- Maintains supplies for Guest service to utilize
- Takes on projects and tasks as outlined by Front End Supervisor and/or ASMs
- Knows the store inside and out
- Assists guests with navigation
- Stays on top of store events: staff events, schedules, product demos
- Executes POS process for HL2GO orders
- Reviews all orders to be sure they are accurate and organized for pick-up
- Alerts the Front End Supervisor, ASMs, and SD to any Guest and/or staff issues
- Performs Opening and Closing tasks efficiently
- Operates basic POS override functions for cashiers
- Counts in and counting down drawers
- Makes change
- Holds basic Front End operational responsibilities in assisting cashiers with POS functions
- You're here because you're a true 51%er
- You get that warm, fuzzy, tingly-from-head-to-toe feeling when helping others
- You readily and freely interact with every guest
- You work with a purposeful sense of urgency
- You LOVE getting the job done and doing it well
- You treat your teammates with respect and kindness every single day
- You offer empathy and an open ear
- You bring special skills to the team
- You show up to work
- You are fully present for your teammates, our guests, and our trade partners
- You're a reliable, invested member of the team
- You bring authentic, positive energy to work every day
- You recognize that the collective goal of the team and the store is bigger than the task at hand
- You anticipate the needs of your coworkers and the guests
- You are proactive in helping others
- You have a keen eye for identifying pain points in our systems
- You always come to the table with a solution to offer
- You think outside the box
- You're creative in solving problems
- You adapt to change with grace
- You always speak up and let us know what you need
- You hold yourself accountable
- You're accountable to your teammates
- You are attentive to all of them
- At Heathy Living we love learning
- You reflect deeply on feedback
- You frequently look inward and evaluate your own performance at HL
- You are personally fulfilled by helping others grow
- You love taking on new challenges
- You love taking on new opportunities to learn
Desired Qualifications
- Higher starting pay for candidates who bring relevant experience
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