Guest Services Associate
$33,280–$35,360 year
On-siteKansas City, Missouri, United States
Job Summary
Greet guests upon arrival, administer check-ins and check-outs, and respond to arriving, departing, and in-house guests with accurate, timely information and services. Obtain room reservation details, monitor VIP and special guest requests, and explain amenities while answering inquiries regarding transport and restaurant advice. Process guest payments, ensure logging and delivery of messages, packages, and mail, and fully execute all phases of the front desk computer system. Adhere to brand standards, company policies, and shift checklist requirements while handling objections and disputes in stressful situations. Maintain a friendly demeanor, be aware of rate packages, promotions, and restricted dates, and perform other duties as assigned.
Required Qualifications
- High School Education
- relevant hotel experience
- ability to work well in stressful high pressure situations
- ability to handle guest objections and disputes to satisfactory results
- ability to show initiative in job performance
- ability to anticipate what needs to be done before it becomes a necessity
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