Guest Services Associate

Process all guest check-ins, check-outs, room assignments, and room change requests; secure payments, activate keys, and verify billing adjustments. Coordinate with Housekeeping on room status, clear departures in the system, and supply directions to guests. Answer and record all guest calls, process requests, and arrange transportation. Count and secure the bank, process checks and vouchers, and notify Loss Prevention of theft reports. Operate the telephone switchboard, run daily reports, and follow company policies regarding safety, confidentiality, and asset protection. Perform duties requiring extended standing, lifting up to 10 pounds, and maintaining professional appearance.