Guest Services Associate
$28,080,000–$28,080,000 year
On-sitePittsburgh, Pennsylvania, United States
Pittsburgh, Pennsylvania, United StatesOn-siteFull Time$28,080,000–$28,080,000 yearEntry LevelEnterprise
Full TimeEntry LevelEnterprise
Job Summary
Ensure all guests are treated efficiently and courteously while maintaining applied standards across all staff. Address guest concerns immediately and verify follow-up completion. Assist in daily room inventory maintenance to optimize revenue levels. Supervise bell staff activities and service levels to ensure efficient arrival, departure, and guest contact handling. Perform these duties during 8-hour shifts ranging from 7am-3pm, 3pm-11pm, or 11pm-7am. Act as a team leader in a collaborative environment, utilizing strong communication skills to deliver quality service.
Required Qualifications
- Highly organized
- Thorough knowledge of guest service and satisfaction
- Good communication skills, both verbal and written
- Basic computational ability
- Basic computer skills
Desired Qualifications
- Team leader experience
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