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ZMC HotelsPosted 3 weeks ago

Guest Services Associate 3pm-11pm

$27,040–$31,200 year

On-siteFort Wayne, Indiana, United States

Full TimeEntry LevelLarge

Job Summary

Ensure guests are treated efficiently and courteously while addressing all concerns and completing follow-ups. Supervise bell staff activities to maintain optimal service levels during arrivals, departures, and guest interactions. Assist in daily room inventory maintenance to achieve revenue targets while meeting high guest expectations. This role requires a thorough knowledge of guest service, strong verbal and written communication skills, and the ability to function effectively as a team leader. Shifts range from 7am-3pm, 3pm-11pm, and 11pm-7am. We provide the best in hospitality to employees and guests, offering seasonal and full-time career paths with steady employment and extra cash opportunities.

Required Qualifications

  • Highly organized
  • Thorough knowledge of guest service and satisfaction
  • Good communication skills, both verbal and written
  • Basic computational ability
  • Basic computer skills

Desired Qualifications

  • Team leader experience

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