Guest Services Assistant Department Manager PM
On-siteOshkosh, Wisconsin, United States
Job Summary
Provide excellent guest service by greeting shoppers, answering questions, and addressing concerns with professionalism. Uphold company culture by leading the team during afternoon and evening shifts, setting clear performance expectations, and guiding associates to deliver outstanding daily service. Optimize operations by overseeing department productivity and labor, aligning staffing levels to meet business needs and target goals. Support team growth through the development and supervision of Guest Services associates, including facilitating Bagger training. Ensure safety and compliance by maintaining loss prevention policies and enforcing safety programs to create a secure work environment. This full-time role involves afternoons, night shifts, weekends, and holidays.
Required Qualifications
- High school education
- 1 year in grocery
- 6 months in ag leadership role like Customer Service Representative
- Solid understanding of customer service operations
- Ability to make timely and effective decisions
- Ability to communicate effectively with guests and associates
- Capacity to lead, educate, and train others
- Thorough understanding of all safety policies
- Ability to apply on-the-job safety training to recognize and address safety hazards
- Ability to stand in place for long periods of time
- Ability to walk in the store
- Ability to bend, stoop and kneel regularly
- Full range of upper body motion in order to occasionally lift product
- Ability to perform repetitive tasks for prolonged periods of time
- Ability to work outside assisting guests, monitoring associates and conditions for short periods of time
- Regular, timely attendance in compliance with the work schedule
- Adequate notice to find a replacement for occasional absences
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