Guest Services Assistant Department Manager PM
On-siteOshkosh, Wisconsin, United States
Job Summary
Provide excellent guest service by greeting shoppers, answering questions, and addressing concerns with professionalism. Uphold company culture and drive excellence by setting performance expectations and guiding associates to deliver outstanding daily interactions. Support team growth through supervision, Bagger training, and fostering a productive environment. Optimize operations by overseeing department productivity, labor, and staffing levels to meet business needs. Ensure safety and compliance by maintaining loss prevention policies and enforcing safety programs. Collaborate with the team to perform other duties as assigned. This full-time role includes afternoons, night shifts, weekends, and holidays.
Required Qualifications
- High school education or equivalent experience
- At least 1 year in grocery
- 6 months in ag leadership role like Customer Service Representative
- Solid understanding of customer service operations
- Ability to make timely and effective decisions
- Ability to communicate effectively with guests and associates
- Capacity to lead, educate, and train others
- Thorough understanding of all safety policies
- Ability to apply on-the-job safety training to recognize and address safety hazards
- Ability to stand in place for long periods of time
- Ability to walk in the store
- Ability to bend, stoop and kneel regularly
- Ability to have full range of upper body motion in order to occasionally lift product
- Ability to perform repetitive tasks for prolonged periods of time
- Ability to work outside assisting guests, monitoring associates and conditions for short periods of time
- Regular, timely attendance in compliance with the work schedule
- Adequate notice to find a replacement for occasional absences
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