Guest Services Ambassador - $14.00/hour

Sell tickets and passes, accept payments while following cash flow procedures, and verify that all guests have valid admission tickets or season passes. Bag check entrants, provide directional assistance, and greet customers with a welcoming demeanor. Answer phone calls, resolve guest complaints within your authority, and refer escalated matters to supervisors. Maintain a clean and safe work environment, attend staff meetings, and perform other assigned duties. This role requires basic computer and POS skills, effective communication, and the ability to work independently or as part of a team. You must follow waterpark standards and be comfortable with physical demands including lifting up to 75 pounds and working in wet, humid, or extreme heat conditions. Schedules vary due to the cyclical nature of the industry, including weekends and holidays.