Guest Services Agent
On-siteJackson, Wyoming, United States
Job Summary
Greet guests warmly upon arrival and assist with check-in and check-out processes efficiently. Respond promptly to inquiries, requests, and complaints, ensuring resolution to guest satisfaction. Manage reservations, cancellations, and modifications using property management systems. Provide information about hotel amenities, services, and local attractions to enhance the stay. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and maintain smooth operations. Work flexible hours including evenings, weekends, and holidays. This role supports Snow King Resort's reputation by delivering exceptional customer service to visitors exploring Yellowstone, Grand Teton, and Jackson Hole.
Required Qualifications
- Basic computer skills, including familiarity with reservation and property management software
- Strong verbal communication skills in English
- Ability to work flexible hours, including evenings, weekends, and holidays
- Demonstrated ability to handle difficult situations with professionalism and tact
Desired Qualifications
- Previous experience in customer service or hospitality
- Experience working in a hotel, resort, or similar accommodation environment
- Proficiency in additional languages beyond English
- Knowledge of local area attractions and services
- Certification in hospitality or customer service training programs
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.