Guest Services Agent

Greet guests with a warm attitude, check them in and out efficiently, and issue room keys or escort instructions to the Bell Person. Handle administrative duties such as date-stamping mail, answering phones, processing payments, and managing cash transactions while maintaining an organized front desk. Resolve guest inquiries and complaints promptly, provide local attraction information, and assist with reservations or safe-deposit box services. Collaborate with other departments to ensure a seamless experience, follow security protocols, and adhere to all hotel policies and procedures. Work a rotating Monday through Sunday schedule as a part-time employee.