Guest Services Agent - Taboo Muskoka
$38,480–$38,480 year
On-siteGravenhurst, Ontario, Canada
Job Summary
Check-in and check-out resort guests and condo unit owners while performing Front Desk Operations duties such as taking reservations, managing the switchboard, and operating the Front Desk. Answer guest inquiries promptly, promote resort and area activities, and assist in resolving issues. Maintain accurate inventory of vacant rooms and reservations, prepare daily pass-along information, and complete reporting requirements. Work closely with team members, supervisors, and other departments to ensure seamless guest experiences. This seasonal, part-time role begins in August and continues into October, requiring flexible hours including weekends and holidays. Staff housing is available in Gravenhurst.
Required Qualifications
- Must be able to work flexible hours including early mornings, evenings, weekends and holidays
- Must be able to stand throughout an eight-hour shift
- Must be computer literate, with experience in Windows, Internet, Excel spreadsheets and email
- Able to communicate effectively and professional in English; verbal and written
- Self-motivated, well-organized and detail-orientated
- Committed to exceeding guest expectations at all times
- Ability to thrive and work in a team environment
- Ability to multitask and prioritize workload
- Ability to work under pressure
- To be eligible to apply for this position you must be legally entitled to work in Canada
- We do not accept international applicants without a valid work permit
Desired Qualifications
- Degree or Diploma in Hotel/Resort Management is an asset
- Experience in Guest Services is an asset
- Experience with OPERA Property Management System (PMS) is an asset
- Positive and dynamic personality
- Fluency in a second language will be considered an asset
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