Guest Services Agent

Guest Service Agent at a Residence Inn in Loveland, CO. Responsibilities include greeting, registering, and assigning rooms; verifying guest credit and collecting payments; maintaining accurate guest records and balances in property management systems; handling check-in/check-out processes; posting charges for rooms, food, and services; coordinating with housekeeping/maintenance; answering inquiries about hotel services and local amenities; and performing basic bookkeeping tasks. Requires strong customer service and communication skills, proficiency with PMS and basic office software, cash handling ability, and the ability to work a flexible schedule including evenings, weekends, and holidays.