Guest Services Agent
$35,360–$39,520 year
On-siteCoeur d'Alene, Idaho, United States
Job Summary
Greet all guests with a friendly, welcoming attitude and register guests, confirm reservations, and secure payment methods. Operate front desk systems to check guests in and out efficiently while promoting loyalty programs and ensuring members receive benefits. Respond to guest requests and resolve concerns promptly, process retail and pantry transactions, and handle guest payments and daily bank reconciliations. Manage phone calls, emails, and reservations, monitor lobby appearance, and log maintenance or safety issues. Adhere to Resolute Road Hospitality policies and brand standards, support other team members, and perform other duties as assigned.
Required Qualifications
- High school diploma or GED
- TIPS or equivalent
- Knowledge of hotel front desk procedures
- Knowledge of POS systems
- Knowledge of guest service best practices
- Strong verbal and written communication skills
- Ability to remain calm, courteous, and professional under pressure
- Proficient computer and data entry skills
- Basic math skills
- Knowledge of cash handling procedures
- Ability to multitask, prioritize, and adapt in a fast-paced environment
- Friendly and engaging interpersonal skills
- Commitment to accuracy, dependability, and hospitality excellence
- Knowledge of emergency response procedures
- Ability to act decisively
- Consistent attendance
- Adherence to Resolute Road Hospitality's standards
- Employment authorization verification via E-Verify
Desired Qualifications
- Previous hospitality or customer service experience
- MS Office proficiency
- Brand systems proficiency
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