Guest Services Agent (Part-Time)
$50,710,400–$59,675,200 year
On-siteHonolulu, Hawaii, United States
Job Summary
Greet and welcome guests at the Front Desk, handling check-ins and checkouts while answering inquiries about services, facilities, and local amenities. Maintain proper PBX console operation, manage package and mail delivery, and process room reservations using the Front Office computer system. Review daily logs, complete shift checklists, and balance paperwork for accurate closing. Maximize room revenue and occupancy by staying current on rates, packages, and promotions. Follow all cash handling policies and emergency procedures while ensuring a clean, professional work environment. Utilize two-way radio etiquette to coordinate with staff and assist guests with safe deposit boxes.
Required Qualifications
- High School diploma or equivalent
- Computer experience
- Ability to stand during entire shift
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Flexible and long hours sometimes required
Desired Qualifications
- College course work in related field
- Experience in a hotel or a related field
- Customer Services experience
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