Guest Services Agent - Overnight
$45,760–$45,760 year
On-siteLos Angeles, California, United States
Job Summary
Greet guests upon arrival, administer check-ins and check-outs, and deliver mail, messages, and packages. Coordinate services with Resident Services, Leasing, and Maintenance staff while diffusing conflicts and providing transport or restaurant advice. Manage Resident Move-ins and Move-outs, coordinate elevator reservations, and handle phone calls, emails, and package auditing. Recruit partners for the Onni Rewards program, ensure amenity space cleanliness, and refer services like housekeeping and dog walking. Liaise between LEVEL hotel and LEVEL Hope + Flower Extended Stay guests, assist with Friends and Family bookings, and communicate daily events across departments. Work overnight shifts from 11 pm to 7:30 am in a fast-paced environment.
Required Qualifications
- High School Degree
- Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
- Excellent oral and written communication skills
- Ability to work in very high paced work environment and excellent interpersonal skills
- Must be professional, team-oriented and possess good work ethics
- Excellent organizational and time management skills
- Attention to detail and ability to work on multiple projects simultaneously
- Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
- Must have a flexible schedule with the ability to work weekends, holiday and/or overnight
Desired Qualifications
- College Courses in Hospitality Management or related field, preferred
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