Guest Services Agent

Manage resident interactions with professionalism, resolving concerns by providing creative solutions and accurate, timely recommendations based on local knowledge. Organize personal belongings, messages, and packages while ensuring billing is completed accurately. Facilitate property tours, handle telephone reservations, and process check-ins/out following standard operating procedures. Provide basic technical troubleshooting for in-room services including internet, TV, and movies. Coordinate storage room activities, manage guest parking assignments, and assist with deliveries and move-ins. Communicate relevant feedback to the Guest Service Manager and comply with workplace rules and standards of conduct.