Guest Services Agent
$41,600–$46,800 year
On-siteRhinebeck, New York, United States
Rhinebeck, New York, United StatesOn-sitePart Time$41,600–$46,800 yearSmall
Part TimeSmall
Job Summary
Welcome guests, register arrivals, and process check-outs while managing billing inquiries and payment authorizations. Verify room statuses, update logs, and coordinate special requests with Housekeeping and other departments. Handle daily cash deposits, drawer counts, and shift checklists while maintaining accurate guest folios. Respond promptly to guest concerns and promote resort amenities by staying informed on facilities and hours. Follow safety protocols and uphold company standards during all interactions.
Required Qualifications
- Previous experience in hotel, resort, or spa operations
- Strong understanding of front office procedures
- Guest service standards
- Proficiency in computer systems
- Handling reservations
- Guest inquiries
- Administrative tasks
- Ability to stand for extended periods
- Physical stamina
- Polished, professional appearance
- Naturally pleasant, charismatic, and welcoming demeanor
- Calm, confident presence
- Strong verbal and written communication skills
- Ability to convey information clearly
- Tactfully
- Effectively
- Ability to engage courteously
- Collaboratively
- With guests
- Staff
- Leadership
- At all levels
- Ability to stand for extended periods while maintaining energy, focus, and professionalism
- Physical stamina to thrive in a dynamic, guest-facing environment
Desired Qualifications
- Experience with Property Management Systems (PMS)
- Hotel-related software
- Background in customer service
- Hospitality roles
- Strong organizational skills
- Attention to detail
- Manage multiple priorities
- Fast-paced environment
- Multitask under pressure
- Remain composed
- Focused
- Genuine passion for hospitality
- Commitment to creating warm, thoughtful, and memorable guest experiences
- Ability to handle guest interactions with empathy
- Professionally
- Previous experience in hotel, resort, or spa operations, with a strong understanding of front office procedures and guest service standards
- Experience with Property Management Systems (PMS) and hotel-related software highly valued
- Background in customer service or hospitality roles strongly preferred
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