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Mandarinoriental1 month ago

Guest Services - Agent

On-site · Doha, Baladīyat ad Dawḩah, Qatar

Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown

Job Summary

Guest Services Agent responsible for greeting and checking in guests, escorting guests to their rooms, addressing guest preferences from profiles, handling cash per policy, coordinating with Concierge, Housekeeping, PBX, Reservations and Room Service to fulfill guest requests, and maintaining knowledge of hotel outlets and products. Requires front office experience in a luxury hospitality environment and strong communication, organizational, and service-oriented skills, with proficiency in Microsoft Office and HMS.

Required Qualifications

  • Minimum of 1 year Front Office experience
  • Minimum 2 years of experience working in a 5-star hotel environment
  • Previous experience working in the Middle East Region is an advantage
  • Strong command of Microsoft Office products ,HMS
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Mandarinoriental

Guest Services - Agent

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