Guest Services Agent
On-siteOrange Beach, Alabama, United States
Job Summary
Guest Services Agent at Hilton Garden Inn Orange Beach, responsible for welcoming guests, checking guests in and out, assisting with reservations and payments, and coordinating guest services (taxi calls, directions, special requests). Responsibilities include maintaining a positive and service-oriented demeanor, resolving conflicts calmly, upholding attendance and grooming standards, processing guest payments, managing reservations, and ensuring accurate registration information. The role requires customer service experience, familiarity with reservation and POS systems, strong English communication, multitasking ability, attention to detail, and the ability to work both independently and as part of a team. Innisfree Hotels emphasizes a caring culture and safe, professional service for guests and colleagues.
Required Qualifications
- High school diploma or equivalent
- Minimum 1 year of customer service experience
- Ability to interpret a variety of instructions provided in written, oral, or scheduled form
- Ability to read, write, and speak effectively in English in order to communicate with guests and team members
- Knowledge of reservation and POS systems
- Ability to work with computers and good knowledge of operating software preferred
- Must be able to multi-task and be detail-oriented
- Must be a team player
- Ability to work independently with minimal supervision in a high degree of autonomy
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