Guest Services Agent
On-siteWest Columbia, South Carolina, United States
West Columbia, South Carolina, United StatesOn-siteFull Time
Full Time
Job Summary
Welcome guests face-to-face and on the phone while maintaining high hospitality standards. Handle cash and charges accurately, demonstrate strong computer skills, and solve practical problems with limited standardization. Defuse guest anger using tact and diplomacy while working under pressure during check-in and check-out processes. Stand for long periods and communicate effectively in English with guests, co-workers, and management. Maintain punctuality and reliability while working flexible shifts including days, nights, weekends, and holidays.
Required Qualifications
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
- Ability to accurately compute and manipulate mathematical calculations
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to effectively deal with guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
- Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once
- Punctuality and regular and reliable attendance
- Interpersonal skills and the ability to work well with co-workers and the public
- Flexibility to work days, nights, weekends, and holidays as needed
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