Guest Services Agent
On-siteConcord, North Carolina, United States
Job Summary
Welcome and serve guests in a courteous, efficient, and friendly manner, both face-to-face and on the phone, while maintaining and promoting hospitality at all times. Accurately handle cash and charges, demonstrate good computer skills, and solve practical problems with attention to detail, speed, and accuracy. Effectively deal with guests requiring high levels of patience and diplomacy to defuse anger, working well under pressure during check-in and check-out processes. Stand for long periods of time and maintain punctuality and reliable attendance. Flexibility to work days, nights, weekends, and holidays is required.
Required Qualifications
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
- Ability to accurately compute and manipulate mathematical calculations
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to effectively deal with guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
- Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once
- Punctuality and regular and reliable attendance
- Interpersonal skills and the ability to work well with co-workers and the public
- Flexibility to work days, nights, weekends, and holidays as needed
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.