Guest Services Agent

Greet and welcome all guests approaching the Front Desk, operate the telephone switchboard, and answer inquiries regarding hotel services, facilities, and local amenities. Handle check-ins and check-outs efficiently while taking room reservations, following rate quoting scenarios, and managing inventory control and stocking products. Sanitize keys upon return and maintain lobby and public space cleaning. Follow credit policies and stay updated on rates, packages, promotions, and restricted dates. Maintain strong communications with fellow employees and other departments.