Guest Services Agent

Greet and welcome all guests approaching the Front Desk while operating the telephone switchboard courteously. Answer inquiries regarding hotel services, facilities, hours, and local attractions, then handle check-ins and check-outs efficiently. Establish teamwork with fellow employees and other departments, follow credit policies, and manage room reservations using rate quoting scenarios. Assist management with inventory control and stocking products, while sanitizing keys and maintaining lobby and public space cleaning. Maintain awareness of rates, packages, promotions, in-house groups, and restricted dates.