Guest Services Agent - Full Time
$37,440–$37,440 year
On-site · St. Charles, Illinois, United States
Job Summary
Greet and welcome guests at the Front Desk; assist guests during check-in, stay, and checkout; respond to inquiries about services, facilities, and hours; handle package delivery, mail, and messages; perform Front Desk duties and be cross-trained in other areas; maintain accurate cash handling and payment processing; stay informed about rates, packages, and events, and assist VIP guests as needed; operate Front Desk computer systems and ensure smooth shift close with proper documentation; uphold hospitality standards, safety procedures, and courteous service for all guests.
Required Qualifications
- High School diploma or equivalent
- experience in a related field preferred
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
- Experience using a Multi-Functional Printer preferred
- Customer service experience required
- Strong written and verbal communication skills
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