Guest Services Agent - FT
$33,280–$33,280 year
On-siteLas Vegas, Nevada, United States
Las Vegas, Nevada, United StatesOn-siteFull Time$33,280–$33,280 yearEnterprise
Full TimeEnterprise
Job Summary
Greet and welcome guests at the Front Desk while handling check-ins and checkouts efficiently. Answer inquiries regarding hotel services, facilities, and local attractions like restaurants and transportation. Maintain proper PBX operation, manage packages and mail delivery, and review daily logs and trace files. Process reservations, verify room rates, and balance shift paperwork according to standards. Assist with safe deposit boxes, market guest programs, and ensure a clean work area. Use proper two-way radio etiquette and maintain a warm, friendly demeanor throughout the shift.
Required Qualifications
- High School diploma or equivalent
- Computer experience
- Ability to stand during entire shift
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Flexible and long hours sometimes required
Desired Qualifications
- College course work in related field
- Experience in a hotel or a related field
- Customer Services experience
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