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Essentia HealthPosted 3 weeks ago

Guest Services Agent

$34,216–$51,002 year

On-siteDuluth, Minnesota, United States

Full TimeLarge

Job Summary

Greet visitors, staff, and patients at Essentia Health's St Marys Medical Center with a professional, warm, and accepting demeanor. Answer internal and external calls while acting as the primary information source for campus navigation, visitor needs, and community resources such as lodging and transit. Direct and escort individuals to specific destinations, assist with wheelchair security, and deliver flowers or belongings to patients and staff. Provide patient information as appropriate and help visitors enter the facility. Requires a minimum of one year in an information or hospitality desk role and Basic Cardiac Life Support certification within six months. Day or evening shifts with no call obligation.

Required Qualifications

  • Basic Cardiac Life Support (BCLS) certification within 6 months of hire
  • Minimum of 1 year experience in an Information/Hospitality Desk or customer service environment

Desired Qualifications

  • Experience with Microsoft Office programs
  • Experience in an information/hospitality desk or customer service environment
  • Ability to stay calm under pressure

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