Guest Services Agent

Greet and welcome guests approaching the Front Desk, operate the telephone switchboard, and answer inquiries regarding hotel services, facilities, and local attractions. Manage reservations by obtaining necessary information, following rate quoting scenarios, and handling check-ins and check-outs efficiently. Maintain good communications with fellow employees and other departments, follow credit policies, and assist management with inventory control and stocking products. Sanitize keys when turned in and maintain lobby and public space cleaning. Ensure all interactions remain friendly, helpful, and courteous to guests, managers, and colleagues.