Guest Services Agent
$31,200–$33,280 year
On-siteHolland, Michigan, United States
Holland, Michigan, United StatesOn-siteFull Time$31,200–$33,280 yearEnterprise
Full TimeEnterprise
Job Summary
Greet guests with a warm demeanor, manage check-ins, check-outs, and reservations, and answer inquiries regarding the hotel and local attractions. Resolve guest concerns promptly, collaborate with other departments to enhance the guest experience, and maintain accurate transaction and guest records. Requires at least one year of customer service or hospitality experience, strong communication skills, and a proactive problem-solving approach. Located in Holland, MI, this role supports our commitment to delivering exceptional hospitality and fostering a supportive, inclusive workplace culture.
Required Qualifications
- At least 1 year of experience in a customer service or hospitality role", "Strong verbal and written communication skills", "A proactive approach to addressing guest needs and resolving issues", "Ability to manage multiple tasks while maintaining accuracy", "A positive attitude and a polished appearance
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