Guest Services Agent

Greet and welcome guests upon arrival, assist with check-in and check-out procedures, and handle inquiries, requests, and complaints promptly. Provide information about the facility, amenities, and local attractions, coordinate reservations, and process payments while maintaining accurate financial records. Keep the front desk area clean and organized, collaborate with other departments to resolve issues, and uphold company policies to ensure guest satisfaction and safety. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously.