GUEST SERVICE SUPERVISOR
$52,000–$54,080 year
On-siteSan Juan Capistrano, California, United States
San Juan Capistrano, California, United StatesOn-siteFull Time$52,000–$54,080 year
Full Time
Job Summary
Supervise front desk staff and daily operations while supporting check-ins, check-outs, reservations, and guest inquiries. Provide coaching and training to team members, handle guest concerns, and resolve service issues professionally. Ensure front desk procedures and brand standards are followed, maintain accurate records and logs, and assist with cashiering, billing, and basic audit tasks. Communicate important updates to management and other departments. Flexible to work any shifts including holidays and weekends.
Required Qualifications
- Previous front desk or hospitality experience
- Strong customer service and communication skills
- Ability to lead, coach, and support a team
- Calm, professional, and dependable
- Strong problem solving and multitasking abilities
- Comfortable with computers and hotel systems
- Flexible to work any shifts including holidays and weekend
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